Invalid Token Error When Updating the Actor

When trying to update an Actor or refresh its network connection, you may receive an Invalid Token error. There is a 4-step process to resolve this: remove the Actor configuration from the Director, run vreset to revert the Actor to its default state, add the Actor Configuration, and then re-register it.

Resolve the Invalid Token Error

1. Remove the Actor Configuration.
   1. Launch the Director.
   2. Select Environment > Actors (or Actors from the left menu if you're on the map already).
   3. Identify the Actor that has the Invalid Token, click Delete, and then click OK.
2. Run vreset to remove the existing registration.
   • You should use the command line to log into the Actor.
   • The vreset command does not remove custom certs.
   • Linux Actors (Network)

     • If the scripts directory is in the PATH, run the following command:

       sudo vreset

     • If the scripts directory is not in the PATH, run the following command (modify the path if you changed the install location):

       $ sudo /opt/apps/verodin/node/node/scripts/vreset

   • Windows Actors (Endpoint and Protected Theater)
     • Launch a command prompt in Administrator mode and run the following command (modify the path if you changed the install location):

       C:\program files\verodin\node\node\scripts\vreset.exe

   • Mac Actors (Endpoint and Protected Theater)
     • Launch a terminal window and run the following command (modify the path if you changed the install location):

       sudo /Users/Shared/Verodin/node/node/scripts/vreset

3. Add the Actor Configuration.
   1. Launch the Director.

   2. Select Environment > Actors (or Actors from the left menu if you're on the map already).

      If it is a Protected Actor, select Environment > Protected Theaters.

   3. Select the relevant Actor type that you want to configure:
      • Add Network Actors
      • Add Endpoint Actors
      • Add Protected Actors
   4. Enter the necessary configuration information for the Actor (see the Related Articles for more information).
   5. Click Submit; the Actor is populated in the Pending Actors table and a code is generated that is used for registration.
4. Re-register the Actor.

   The system processes the registration and displays "Successfully validated with the Director" when complete. The Actor moves from the Pending Actors list to the Actors list.

   • Linux Actors (Network)
     1. From the Linux environment, use the command line to log into the Actor.
     2. Run the following command:

        sudo vregister

     3. Enter the Director's FQDN or IP address.
     4. Enter the registration code located next to the Actor in the Pending Actor's table.
     5. Optional: Add a proxy.
        1. Enter Yes.
        2. Enter the Proxy IP and Proxy Port.
        3. Optional: Enter the account info.
   • Windows Actors (Endpoint and Protected Theater)
     1. From the Windows environment, launch a command prompt in Administrator mode.

     2. Run the following command:

        C:\program files\verodin\node\node\scripts\vregister.exe

     3. Enter the Director's FQDN or IP address.
     4. Enter the registration code located next to the Actor in the Pending Actor's table.
     5. Optional: Add a proxy.
        1. Enter Yes.
        2. Enter the Proxy IP and Proxy Port.
        3. Optional: Enter the account info.
   • Mac Actors (Endpoint and Protected Theater)
     1. Using a terminal window, log into the Actor.
     2. Run the following command:

        sudo vregister

     3. Enter the Director's FQDN or IP address.
     4. Enter the registration code located next to the Actor in the Pending Actor's table.
     5. Optional: Add a proxy.
        1. Enter Yes.
        2. Enter the Proxy IP and Proxy Port.
        3. Optional: Enter the account info.