Not seeing expected Events when running PT Actions

If you aren't seeing Events that you expect to see when running PT Actions, you may need to adjust a time setting in the Advanced Settings. It's possible that the integration doesn't have enough time to communicate with the Actor before reverting to the snapshot.

To increase the time before reverting to the PT Actor Snapshot

  1. Go to Settings > Director Settings.
  2. Select Advanced Settings.
  3. Find the Sleep Before Reverting Snapshot... field and update it to match the time needed for the integration to communicate with the Actor.
  4. Advanced Settings highlighting Time Paused between Job Actions

  5. Click Update Advanced Settings. If the events are still associated with the wrong Action, you may need to increase it a second time.
  • June 5, 2022
  • January 18, 2023
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