PT not responsive

After the Protected Actor reverts to a snapshot, it checks in. If after 8 minutes it hasn't checked in, the platform will attempt to reboot the Windows image. If PT is still not responsive, complete the following steps.

1. Click Environment > Protected Theaters.
2. Click Edit next to the Protected Theater and choose Image Details

3. Verify Virtual Network Status and Windows Status both display Running.

   1. If either is identified as Running, but the Windows system is not responsive in the Web/VNC Console, or Jobs are unable to run, click Restart for the Windows Status. If that does not resolve the issue, restart the Virtual Networking.
   2. If either is identified as Stopped, click Restart to start it.
   3. If neither of the above situations are true or if they don't resolve the issue, contact Support.