Troubleshooting Protected Theater

Your Protected Theater installation will fail if hardware virtualization is not enabled. To verify it's enabled, review the PT host in the vCenter or ESXI console. To enable nested virtualization Find the Protected Theater host in the vCenter or ...

Problem If you have previously had an image import fail, you may receive an error message saying the Windows domain already exists.  Resolution To resolve this issue, you need to resync the PT and File System. Importing the Windows again should r...

Reverting a Protected Theater snapshot will force a time sync. This should prevent any time sync issues from occurring. There are also additional options for handling clock ticks when reverting the snapshot, such as catchup or drop.

After the Protected Actor reverts to a snapshot, it checks in. If after 8 minutes it hasn't checked in, the platform will attempt to reboot the Windows image. If PT is still not responsive, complete the following steps. Click Environment > Pr...

If you are seeing performance issues in Protected Theater (PT), it could be a conflict with the OS and Hyper-V both wanting to optimize the disk input and output (I/O). To address this, we suggest only having Hyper-V manage the disk. To disable O...

If you aren't seeing Events that you expect to see when running PT Actions, you may need to adjust a time setting in the Advanced Settings. It's possible that the integration doesn't have enough time to communicate with the Actor before reverting to...

If you are seeing unexpected results or Actions in error state, the Protected Actor may need additional resources. Possible workarounds include: Add a Sleep Action / Increase the amount of sleep time in between steps to account for a slower respon...

If you are having issues viewing the Windows Image for Protected Theater, or if you are having issues running Actions, you may need to update the Windows Virtual Machine Settings. To View the Protected Theater's Windows Settings Click Environmen...

You may need to restart the Protected Theater virtual network or the Protected Actor. Using either the Director or the API, you can quickly restart the specific feature instead of rebooting the entire Protected Theater. For information on using the ...

In some cases, your Protected Theater snapshots can get stuck in an outdated state. As a result, attempting to reimport a new golden image may fail. This is because QCOW2 images cannot contain existing snapshots upon reimport. Golden Imag...